Refund & Cancellation Policy

1. Offline Batches (Seat Booking Fee — Strictly Non-Refundable)

For all offline classroom and practical SSB ground training programs at our Durgapur center, once the Seat Booking / Registration Fee (₹3,798 for Foundation batches; ₹2,027 for all other courses) is paid, it is strictly non-refundable under any circumstances. Since classroom seating capacity and GTO training batches are strictly capped and reserved exclusively for the candidate upon payment, seat reservation fees cannot be refunded or cancelled.

2. Online & Hybrid Batches (Course Fee — Non-Refundable & Technical Exception Policy)

For online and hybrid training batches, full course tuition fees apply (with no separate registration fee) and are strictly non-refundable once enrolled. Refunds are entertained only in cases of technical issues, specifically:

• Duplicate / Multiple Deductions: If multiple payments were charged for the same transaction due to a payment gateway or network error.
• Verified Grievances: If a refund is formally requested along with proper, verifiable transaction proofs within 7 days of the transaction date. Requests received after 7 days will not be eligible.

3. Course Switch / Transfer Facility (Within 10 Days)

If a student mistakenly enrolls in an unintended or unwanted course, they can request to switch to another course of the same value. This course switch facility is valid only if requested within 10 days of enrollment.

4. Refund Processing Timeline & Method

For valid cases approved under technical issues (duplicate payment or verified claim within 7 days), the refund amount will be credited back strictly to the original source of payment (the same UPI account, debit/credit card, or netbanking source used during the transaction) within 5 to 7 working business days as per standard banking clearing cycles.

5. How to Submit a Course Switch or Billing Request

To request a course transfer or report a technical payment issue, email our admissions desk at gapsssbdurgapur@gmail.com or WhatsApp us at +91 89672 90890 with the following details: